Apex Pet Gear - FAQ

FAQS

Payment

How to use a coupon?

You may redeem the coupon during checkout by inputting the coupon code in the box provided on the checkout page.

What payment methods do you accept?

We accept Paypal, credit card, Payoneer, Western Union and wire transfer.

Shipping & Delivery

How long will it take to receive my shipment?

In general, your shipment will be shipped out from our warehouse in the U.S. or in China on the next working day of our receipt of your payment. For custom orders or out-of-stock orders, you may need to wait for an up-to-15-working-day lead time, the updates of which will be sent to you without any delay.

In order to provide the most competitive prices to however without impairing the wonderful purchasing experience of our customers, we use forwarder shipping services to deliver the shipment. The process will be the following:

1. We deliver the shipment to our forwarder - it may take 2 to 3 days for the forwarder to receive the shipment in their warehouse.

2. Once the forwarder receives the shipment in their warehouse, they will notify us and then forward the shipment to ePacket according to our instructions. After that, they will notify us about the tracking number of the shipment within 2 days. Then we will notify our customers about the shipping tracking number accordingly without any delay.

After the shipment is delivered to the courier, the period of time for the delivery will depend on courier. For example, based on our experience, it may take about 7 to 15 days for a shipment to be received by a customer located in the United States if the shipment is being shipped via ePacket from China.

How to track my shipment?

You may click here to track your shipment.

Refunds & Returns

I’m not satisfied with the goods. What can I do?

After you receive the products, if there's any shortage or if you are not satisfied with the quality, you may send us your comments or requests for improvement, replacement or refund via the Contact page. We offer 30-day Money Back Guarantee if for the above situations.

Can I get refund if the shipment comes in too late?

Unfortunately, we do not provide refund due to the sole reason of shipment delay, as it is an issue which depends on the shipping companies and current situations, which is totally out of our control.

If you shipment is delayed, please be patient. You may also contact us via the Contact page. We will assist you as possible as we can under such situation.